We want you and your pup to love your Nearo gear. If you’re not completely satisfied with your purchase, you may request a return within 30 days of delivery.
To be eligible for a return, items must be unused, unworn, and in their original condition and packaging.
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect. Original shipping charges, if any, are non-refundable.
Once your return is received and inspected, your refund will be issued to your original payment method. Please allow several business days for your bank or credit card provider to process the refund.
If your item arrives damaged, defective, or incorrect, please contact us at team@shopnearo.com with your order number and photos of the issue, and we’ll make it right.
To start a return, please contact team@shopnearo.com with your order number and reason for return. Please do not send items back without contacting us first.
For safety and hygiene reasons, items that show signs of use, wear, pet hair, stains, odors, or damage caused after delivery are not eligible for return.